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- Do I have to be a computer expert to install the software on my computer?
- Will it take a long time to get the system going?
- Will the Bottom Line Service System run on all 32 bit versions of Windows?
- Can the system run on a network and if so, which ones?
- How can I tell if I need the Network version?
- Is there any limitation to the number of customers, invoices, work orders, etc?
- How many users will the network version of the software allow?
- How much is system support and are there regular system upgrades?
- How long has Bottom Line Software, Inc. been in business?
- I've never used a computer before, is it hard to learn the system?
- That sounds great, but what if I still have a problem?
- But I have so much information in my old system, what do I do with that?
- What do I need to be able to send Alpha Pages from Bottom Line?
- Is the Bottom Line Service System ready for Windows Vista?
- Is the Bottom Line Service System compatible with other office software so that I can easily move information from Bottom Line into other programs?
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Do I have to be a computer expert to install the software? |
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Absolutely not! Our system is provided on CD-ROM or can be downloaded from our web-site if you have high- speed internet access. The installation process starts automatically when the CD is placed in the drive. The built-in installation program does the rest for you. |
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Will it take a long time to get the system going? I don't want to spend days keying in set up data and waiting for forms before I can even use the system. |
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You can be fully utilizing the system in less than half an hour after installing the software. We personalize your system before it leaves our office. Your company name, address, phone, and hardware configuration will be established for you. After setting up a few quick files, you can start invoicing right away! Customers and parts can be set up "on the fly" from the invoicing screen. You aren't even required to use preprinted forms because the system will print forms for you, if you wish. It's a plug it in and go system. |
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Will the Bottom Line Service System run on all 32 bit versions of Windows? |
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Yes! Our true Windows version will run under Windows NT, Windows 95, Windows 98, Windows ME, Windows 2000 Windows XP or Windows Vista. Our Windows version is a TRUE 32 bit Windows-based application. It is not simply a DOS system that is compatible with Windows. Our Windows version offers total mouse support and incorporates the use of icons, buttons, and check boxes. You can minimize, maximize and resize the windows. It takes advantage of all that Windows technology offers. |
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Can the system run on a network and if so, which ones? |
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YES! The network versions of our system runs on any of the popular network systems, such as Novell, Windows 95, Windows 98, Windows ME, Windows 2000, Windows NT, Windows XP and Windows Vista. |
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I’m not sure I need a network. What capabilities would running the Bottom Line Service System on a network provide my company? |
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The network version allows more than one computer in your office to be utilizing any portion of the Bottom Line Service System AT THE SAME TIME. Meaning that more than one user can be invoicing at the same time, or updating customer records, or creating reminder notes. It is important to note that with our network version, more than one user can be in the same program or part of the system simultaneously. In a network environment, data records are SHARED between multiple users. Also, you can always upgrade to the network version later, from a single user version, with no loss of data. |
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Is there any limitation to the number of customers, invoices, work orders, or parts I can have on the system? |
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Not with our system! There are no limitations in the software, you are only limited by the size of the hard disk on your computer. You will be able to store as much information it will hold. |
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If I choose to get the network version, either now or later, how many users will the software allow? |
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As many as your hardware and network configuration will accommodate. Once you acquire the network version, you are set. You may have as many terminals on the network as you wish and you can add to your network later, with no further Bottom Line software expense. |
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How much is system support and are there regular system upgrades? |
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Unlike other software vendors, we do not charge a technical support fee. As long as you are running the current version of our software, our systems support, is free of charge, either by E-mail or fax. We regularly upgrade our software, releasing new enhancements once a year. These have historically been priced at $195.00 for single users and $495.00 for network version upgrades. When an upgrade is released, you will receive a notice, documenting the changes made to the system. Upgrades can be downloaded from our web-site or sent to you on CD-ROM. Installation is simple and upgrading will not affect your existing Bottom Line historical data. Purchasing the upgrade extends your technical support for another year. |
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How long has Bottom Line Software, Inc. been in business? |
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Our company has been in business since 1988 and we plan on being here for quite some time! Our system was first introduced in 1989 and in 1994 we came out with our Windows version. Our product is a time-tested, stable software system. We continuously enhance our software to meet the needs of our users and to keep up with today’s rapidly-changing computer technology. We take pride in the development of a quality product, a notch above the rest. |
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I've never used a computer before, is it hard to learn the system? |
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The Bottom Line Service System is extremely simple to learn and use. We have designed our system with the first-time computer user in mind. The screens are intuitively designed., i.e., the invoicing screen looks like an invoice. There are look up windows on all key fields to help you find and enter valid data. The User's Manual is written in layman's terms, not computerize and is available on-line in Adobe Acrobat format. There are help notes on every screen and are printable by Topic. Our customers are able to learn the system in just a few days. |
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That sounds great, but what if I still have a problem? |
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E-Mail system support is quick and easy. Typically we respond to E-Mail support questions within 1 hour of receipt 8:00 to 5:00 PST. |
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What do I do with the information in my old system? |
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Not only do we have built-in import capabilities for customer and part items, we frequently do custom file conversions for customers. The programs are designed to YOUR specifications so that all of the information you need is provided to you in the Bottom Line Service System for Windows format without you entering a single item! Turnaround time on this type of service is expedited so that you can start using the system with your own customers, parts, vendors etc. right away. |
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What do I need to be able to send Alpha Pages from Bottom Line? |
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The Bottom Line Service System includes the interface to Alpha Paging software FREE. The only additional item you will need is the software that actually sends the page from your PC to your paging company via modem. We currently support AlphaPage Wireless Watch-It by InfoRad, Inc and Airsource Monitor by Silverlake Communications. |
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Is the Bottom Line Service System ready for Windows Vista? |
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Yes! The current version of Bottom Line is ready for Windows XP & Windows Vista. In fact, the newest version of our software has a newly-designed Vista user interface. |
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Is the Bottom Line Service System compatible with other office software so that I can easily move information from Bottom Line into other programs? |
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Yes! The Bottom Line Service System can export
information to a data file that is compatible with popular office software, such as
Microsoft Office, WordPerfect and many other programs. This allows you to transfer Bottom
Line data into other programs to produce spreadsheets, graphs, mail merge letters, flat
rate billing documents or any number of other items. Additionally, the Bottom Line Service System includes a built-in interface to Microsoft MapPoint software. Integration with MapPoint allows you to instantly map driving directions to any job site and optimize technicians' routes in any geographical area. |
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